At Purpleby, we want every customer to be fully satisfied with their purchase. If something is not right with your order, we are here to help resolve it quickly and fairly.
RETURN ELIGIBILITY
You may request a return within 90 days from the delivery date.
We accept returns under the following conditions:
- Both defective and non-defective items are eligible
- New and slightly used products are accepted
Items must be returned in a reasonable condition appropriate for inspection and processing.
HOW TO REQUEST A RETURN
Step 1 – Contact Us First
Please contact us before sending any item back:
📧 Email: contact@purpleby.com
📱 Phone: +1 251 365 2019
If your item is damaged or defective, please include clear photos and a brief description of the issue.
Step 2 – Wait for Approval
Our team will review your request and provide return instructions.
Please do not send any item back without receiving prior approval.
Step 3 – Return the Item
Once approved, you may return the product using a trackable and insured shipping method.
A valid tracking number is required for all returns.
RETURN METHODS
Returns can be completed via:
- Mail shipping
- Drop-off location (if applicable)
- In-store return (if applicable)
REFUND PROCESS
Once we receive and inspect your returned item (typically within 72 hours), your refund will be processed within 7 business days.
Refunds include:
- Full product cost
- Original shipping and handling fees
We do not charge any restocking fees.
WRONG, DEFECTIVE, OR DAMAGED ITEMS
If you receive an incorrect, defective, or damaged item, please contact us immediately with photos.
In such cases:
- You are not required to return the item
- We will offer either a full refund or a replacement (your choice)
NEED HELP?
We are always available to assist you:
📍 Address: 58208 Co Rd 23, Carr, CO 80612, USA
📱 Phone: +1 251 365 2019
✉ Email: contact@purpleby.com