Frequently Asked Questions
Everything you need to know about shopping with Purpleby
Common Questions
All orders from Purpleby will be dispatched within 24 hours. Domestic deliveries will be delivered between 1–3 business days after shipping.
The tracking link can be accessed from the shipping confirmation email you received, or you can enter your order number at the "Order Status" page on our website.
We accept Visa, Mastercard, American Express, and Discover. We currently don't accept prepaid gift cards.
No, we currently only ship within the United States.
Email contact@purpleby.com immediately. We will update your address before shipping if your order has not yet been dispatched.
Contact us right away at contact@purpleby.com. Your order will be modified prior to production if it has not already started.
We will reship your order at no additional cost once we receive it back.
Please email contact@purpleby.com with details about the issue you're experiencing and we'll get it resolved quickly.
Please reach out to our support team at contact@purpleby.com and attach screenshots of the error for faster resolution.
The return period for unused items in original packaging is 30 days. For return authorization, email contact@purpleby.com.
Send us an email at contact@purpleby.com and include your order number along with your exchange requirements.
Email photos to contact@purpleby.com. We will send you a replacement right away — no need to return the damaged item.
We apologize for the mistake! Email us at contact@purpleby.com with your order number and photos of what you received. We'll ship the correct item and cover return shipping.